Outages & Network Status

UPDATE: 11am

Effected Customers should now be back online. Please power cycle your NBN NTD and Router if you are still offline.

You can reach our Support team at 1300 759 637, or at support@contact.skymesh.com.au

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Skymesh are aware of an outage effecting nbn Fibre and Fixed Wireless customers in the Windsor region of New South Wales.

Effected customers will be offline, with lights on their NBN NTD indicating the service is functioning normally.

Please do not reconfigure your equipment (either by resetting or unplugging cables) unless instructed by a Support Agent to do so.

Our Engineering team are investigating, and we will provide an update as soon as we are able to.

UPDATE: This outage is now resolved. Effected customers should be back online.

If you are still offline, please power cycle your equipment (turn off the power to both your NBN Modem and your Router, then turn back on) and wait 5 minutes.

If you are still offline after that, please call our Support team on 1300 759 637, or email at support@contact.skymesh.com.au

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Skymesh are aware of an intermittent outage effecting nbn Fibre and Fixed Wireless customers is North Eastern NSW.

Effected customers will be offline intermittently, with service returning briefly in a cycle.

Our Engineering team are investigating and we will restore service as soon as we can.

Effected customers are encouraged not to disconnect any cabling or reconfigure any equipment unless advised by our Support Team.

Skymesh are aware of a small Sky Muster and Sky Muster Plus outage that effected roughly 350 customers.

Effected customers would have been offline for roughly an hour and a half between 3:30PM and 5:00PM Brisbane time this afternoon.

All customers should be back online now, however if you are still offline please power cycle your nbn modem and your router, wait 5 minutes, and then check if you are back online.

If you are still offline after completing the power cycle, please contact our Support team on 1300 759 637, or support@contact.skymesh.com.au

We are aware of an issue affecting some nbn Fixed Wireless services across the South QLD region and are working with nbn to investigate. Affected users may experience intermittent connectivity or a loss of service.

If you are affected, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on) to confirm the connection does not restore.

There is no estimated time of restoral at this stage. A further update will be provided when more information is available.

For further assistance, contact SkyMesh Support on 1300 759 637.



Update: 2:40pm 25/07/2026
Services have restored across South QLD.

If you remain offline, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on) to confirm the connection restores.

For further assistance, contact SkyMesh Support on 1300 759 637.



Update 5:00pm 25/07/2026
We are aware that some nbn Fibre and Fixed Wireless services across Queensland may be experiencing slow speeds or intermittent browsing issues. Services remain online but degraded. We are continuing to work with nbn to investigate.

If you are affected, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on).

A further update will be provided when more information is available. For further assistance, contact SkyMesh Support on 1300 759 637.


Update: 6:15pm 25/07/2026
This issue is now resolved. nbn Fibre and Fixed Wireless services across Queensland have returned to normal performance.

If you are still experiencing slow speeds or connectivity issues, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on).

Thank you for your patience. For further assistance, contact SkyMesh Support on 1300 759 637.

An nbn outage affecting FTTP and FTTN technologies in Eden NSW. Users are offline. The next update will provided at around 03:05 AEST on 29/06/2026. There is no estimated time of restoral at this point

ALL AFFECTED SERVICES RESTORED

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Update 5pm AEST: nbn technicians are currently attempting to restore service on site, however have faced some difficulties in doing so. We will continue to provide updates as we receive them.

nbn is experiencing an unplanned network outage impacting customers. nbn has begun activities to restore the network and will provide an update shortly.

An nbn technician is on site assessing the situation, and we expect the next update on 3pm AEST on 16/06/2026.